Introduction to Return and Refund Policy
Return and Refund Policy | I-WoMen Shop
At I-WoMen, we are committed to providing an exceptional shopping experience. If your purchase does not meet your expectations, rest assured that our Return and Refund Policy is designed to ensure your satisfaction. Please read through this policy carefully to understand the process, your rights, and our obligations when it comes to returns and refunds policy.
Returns
Eligibility for Returns
We accept returns on eligible items within 7 days of the original purchase date. To qualify for a return, your item must meet the following conditions:
- The item must be unused and in the same condition as when you received it.
- The original packaging and tags must be intact.
- Some items are non-returnable, including:
- Perishable goods (e.g., food or flowers).
- Custom or personalized products, such as special orders or engraved items.
- Unsealed health and personal care items due to hygiene reasons.
How to Initiate a Return
- Contact Customer Service: Email us at support@i-women.shop with your order number and a brief explanation of the reason for your return.
- Receive a Return Authorization (RA): Once your return request is reviewed and approved, you will receive an RA number along with instructions on how to proceed.
- Prepare Your Package: Securely pack the item in its original packaging, including the RA number inside the package.
Shipping Information for Returns
- Shipping Costs: Customers are responsible for covering return shipping fees unless the return is due to an error on our part (e.g., defective or incorrect item received).
- Return Label: If applicable, we may provide a prepaid return label for returns involving incorrect or damaged items.
- Tracking: We recommend using a shipping service with tracking to ensure your return reaches us safely.
Refunds
How Refunds are Processed
Once your returned item is received and inspected, we will notify you of the outcome. If your return is approved, your refund will be processed as follows:
- Original Payment Method: Refunds will be issued to the same payment method used at checkout.
- Processing Time: Refunds are typically reflected within 5-7 business days, but this may vary depending on your bank or card issuer.
Partial Refunds
Partial refunds may be issued under the following circumstances:
- The item is not in its original condition or is damaged.
- Missing parts that were not due to our error.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Unsealed health and personal care items
Shipping Costs for Returns
- Non-Refundable Shipping Costs: The original shipping charges are non-refundable. If your return is approved, the cost of return shipping will be deducted from the refund amount (unless the return is due to our error).
- Free Return Shipping: If you received a defective or incorrect item, we will cover the return shipping costs. Please contact us at support@i-women.shop for assistance.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, we sincerely apologize for the inconvenience. Please follow these steps:
- Contact us at support@i-women.shop for return and refund policy with your order number, a description of the issue, and a photo of the damaged or incorrect item.
- Once verified, we will provide a prepaid shipping label to return the item.
- A replacement or refund will be issued promptly after we receive and inspect the item.
Customer Support of Return and Refund Policy
We are dedicated to ensuring you have a smooth shopping experience. If you have any further questions or need assistance with our Return and Refund Policy, please don’t hesitate to contact us.
- Email: support@i-women.shop
Why Choose I-WoMen?
At I-WoMen, we value your trust and strive to make every shopping experience seamless and enjoyable.